This Privacy Policy explains how TapoPC.com (“TapoPC,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website, desktop/mobile application, and related services (collectively, the “Service”). TapoPC is a CCTV monitoring app that helps you view and manage camera feeds.
If you do not agree with this Privacy Policy, do not use the Service.
1) Information We Collect
A. Information you provide
Depending on how you use the Service, you may provide:
Account information: name, email address, username, password (stored in hashed form).
Support communications: messages you send to customer support, feedback, or bug reports.
Payment information (if applicable): subscription status and billing metadata. Payment card details are typically processed by a third-party payment processor and not stored by us directly.
B. Information collected automatically
When you use the Service, we may automatically collect:
Device and app data: device type, operating system, app version, language, time zone.
Usage data: pages/screens viewed, features used, clicks, session duration, error logs, diagnostics.
Identifiers: IP address, approximate location derived from IP, cookies or similar technologies (for the website).
C. Camera/CCTV-related data
Because TapoPC is a CCTV monitoring app, we may process:
Camera connection details: camera model, IP/host address, port, stream URLs (e.g., RTSP), device identifiers, and configuration settings you input.
Video/audio streams: If the Service enables viewing streams through our infrastructure or features like recording/snapshots, we may process video/audio data to provide those functions.
Important note: Whether video/audio is stored or routed through our servers depends on the specific feature and configuration. See Section 5 (“Video & Camera Data Handling”) for details and customization guidance.
2) How We Use Information
We use information to:
Provide and operate the Service (log in, connect to cameras, display feeds, maintain sessions).
Improve performance and reliability (debugging, analytics, feature optimization).
Secure the Service (fraud prevention, abuse detection, authentication, access control).
Communicate with you (service updates, security notices, support responses).
Process subscriptions (if paid features exist) and manage billing status.
Comply with legal obligations and enforce our terms.
3) Legal Bases for Processing (EEA/UK)
If you are in the EEA/UK, we process personal data under these legal bases:
Contract: to provide the Service you request.
Legitimate interests: improving the Service, security, fraud prevention.
Consent: where required (e.g., certain cookies/marketing communications).
Legal obligation: compliance with applicable laws.
4) Sharing and Disclosure
We do not sell your personal information. We may share information as follows:
A. Service providers
We may share data with vendors that help us run the Service, such as:
Hosting and infrastructure providers
Analytics and crash reporting providers
Customer support tools
Payment processors (if applicable)
They are authorized to process data only to provide services to us and must protect it.
B. Legal and safety
We may disclose information if required to do so by law or if we believe disclosure is necessary to:
comply with legal process,
protect rights, safety, and security of users or the public,
investigate suspected fraud or misuse.
C. Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
5) Video & Camera Data Handling
TapoPC may support multiple ways to connect to and view cameras. Depending on the feature:
Direct connection (device-to-camera):
Video may be streamed directly between your device and your camera/NVR on your local network or via your own remote access configuration. In this mode, we generally do not receive or store your video.
Relayed/remote access features (if enabled):
If you use a feature that relays streams through our servers (for example, to simplify remote viewing), we may temporarily process stream data to deliver it to your device. We aim to minimize retention and access.
Recording/snapshots (if you enable them):
If you choose to record or store snapshots using our Service, video/images may be stored:
on your device,
on your own storage/NVR, and/or
in cloud storage (if offered and enabled).
You control whether you enable recording and where recordings are stored (where supported). If cloud recording is offered, we will provide additional details about retention and access within the product or subscription terms.
6) Data Retention
We keep information only as long as necessary to provide the Service and for legitimate business purposes, such as:
maintaining your account,
troubleshooting and security,
complying with legal obligations.
Typical retention examples (may vary):
Account data: retained while your account is active, then deleted or anonymized within a reasonable period after account closure (unless required otherwise).
Logs/diagnostics: retained for a limited period for security and debugging.
If cloud recordings are offered, retention periods will be shown in the product settings or plan details.
7) Security
We use administrative, technical, and physical safeguards designed to protect information, such as:
encryption in transit (e.g., HTTPS/TLS) where applicable,
access controls and least-privilege principles,
monitoring for abuse and vulnerabilities.
No method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your credentials and securing your cameras (strong passwords, firmware updates, secure network configuration).
8) Your Rights and Choices
Depending on your location, you may have rights to:
Access your personal data
Correct inaccurate data
Delete your data
Object or restrict certain processing
Portability (where applicable)
Withdraw consent (where processing is based on consent)
You can usually manage basic account information in the app or account settings. To request rights, contact us (Section 13).
9) Cookies and Similar Technologies (Website)
TapoPC.com may use cookies/local storage to:
keep you signed in,
remember preferences,
understand website usage and performance.
Where required by law, we will request consent for non-essential cookies. You can manage cookies through your browser settings and, where available, our cookie banner/preferences tool.
10) Children’s Privacy
The Service is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us to request deletion.
11) International Data Transfers
If you access the Service from outside the country where our servers or providers are located, your information may be transferred and processed internationally. Where required, we use safeguards such as contractual protections (e.g., Standard Contractual Clauses) to protect transferred data.
12) Third-Party Links and Integrations
The Service may connect to third-party platforms (e.g., camera manufacturers, RTSP streams, cloud storage, payment providers). Their privacy practices are governed by their own policies. We are not responsible for third-party services you choose to use.
13) Contact Us
For privacy questions or requests, contact:
TapoPC Privacy Team
Website: https://TapoPC.com
Email: contact@tapopc.com
14) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on TapoPC.com and update the “Last updated” date. If changes are material, we may provide additional notice in the app or by email.
Optional: Add a Short “Summary” Section (Recommended)
If you want, I can add a brief plain-language summary at the top (not legally binding) to improve readability.
If you tell me (1) whether TapoPC supports cloud recording, (2) whether streams are ever proxied through your servers, and (3) what country your business is based in, I can tailor this policy more accurately.